At Echo Clothing Shop, we blend contemporary style with traditional South Asian craftsmanship in every lehenga, kaftan, and sharara set we create. Just as we pay meticulous attention to our embroidery, we’ve designed our shipping and returns process with care for your complete satisfaction.

Shipping Information

Order Processing

We hand-prepare each cultural fashion piece with care. Please allow:

  • 1-2 business days for order processing
  • Additional time during peak seasons or for custom-sized items

Shipping Methods & Delivery Times

We offer two shipping options to serve our global clientele (excluding some Asian and remote regions):

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipment
  • Includes tracking and insurance

Free Shipping

  • Available for orders over $50
  • Carrier: EMS
  • Delivery time: 15-25 business days after shipment

Note: Delivery times are estimates and may vary based on customs processing in your country.

Our Return Policy

We accept returns and exchanges within 15 days of delivery. To be eligible:

  • Items must be unworn, unwashed, and in original condition
  • All original tags must be attached
  • Must include original packaging with protective coverings

Non-Returnable Items

Due to their delicate nature, we cannot accept returns for:

  • Custom-sized or made-to-order lehengas
  • Pieces with personalized embroidery
  • Clearance items marked “Final Sale”

How to Return or Exchange

Step 1: Contact Us

Email [email protected] within 15 days of delivery with:

  • Your order number
  • Return request details
  • For exchanges: specify desired item (style, size, color)

Step 2: Wait for Approval

Our Jacksonville atelier team will respond within 2 business days with return authorization and instructions.

Step 3: Package Securely

Use the original packaging with all protective garment bags included.

Step 4: Ship Back

Send your return to:

Echo Clothing Shop
4495 Brannon Avenue
Jacksonville, US 32207

Shipping Recommendations:

  • US Customers: USPS Priority Mail with tracking ($7-$15)
  • International Customers: DHL or FedEx International Economy

Note: Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds process within 5 business days
  • Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Deductions: Original shipping fees are non-refundable

For international refunds, please allow 7-10 additional days for bank processing.

Exchange Process

For exchanges:

  • Follow the standard return process above
  • Include a note specifying your desired exchange item
  • We’ll cover the cost of shipping your new item back to you
  • Price differences will be charged or refunded as applicable

Damaged or Incorrect Items

If your artisanal piece arrives damaged or incorrect:

  • Contact us within 3 days of delivery
  • Include photos of the issue
  • We’ll arrange a free return label and expedite your replacement

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Dear Echo Clothing Shop Team,

I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].

Item(s) to return:
– [Product Name] in [Size/Color]
– [Reason for return]

For exchanges, I would like:
– [New Product Name] in [Size/Color]

Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Contact Us

For any questions about our shipping or returns policy:

We appreciate your trust in Echo Clothing Shop for your South Asian fusion wear. Our policies reflect our commitment to quality and your complete satisfaction with every cultural fashion statement you make.