FAQ

A: We specialize in modern interpretations of traditional South Asian wear including:

• Embroidered lehengas for festive occasions
• Contemporary tops and blouses for everyday fusion wear
• Flowy kaftans with artisanal details
• Complete Sharara sets for weddings and celebrations
• Mix-and-match bottoms to build your fusion wardrobe

Each piece carries traditional craftsmanship with modern elegance.

A: Our sizing follows contemporary South Asian measurements with detailed size charts for each product. As traditional wear often has different fits than Western clothing, we recommend checking the specific measurements provided for each garment. Our global fit approach ensures our pieces work for diverse body types across our international customer base.

A: We recommend:

• Hand washing delicate embroidered pieces like lehengas and sharara sets
• Dry cleaning for heavily embellished items
• Lay flat to dry to maintain the shape of kaftans and flowy pieces
• Store folded with tissue paper to protect embroidery

Specific care instructions are included with each order.

A: We accept:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are securely processed.

A: Absolutely. We use industry-standard encryption for all transactions. We never store your full payment details on our servers.

A: We process orders quickly to ensure timely delivery. If you need to modify an order, please contact us within 2 hours of placing it at [email protected] with your order number. We cannot guarantee changes after this window as our artisans begin preparing your pieces.

A: We proudly ship worldwide to serve our multicultural community, excluding some remote areas and parts of Asia. Whether you’re in Jacksonville or Johannesburg, Miami or London, we’ll deliver your cultural fashion pieces to your doorstep.

A: We offer two delivery services tailored for your needs:

• Standard Shipping ($12.95 via DHL/FedEx): 10-15 days after dispatch – perfect when you need your lehenga or sharara set with more urgency
• Free Shipping (via EMS on orders over $50): 15-25 days after dispatch – ideal when building your fusion wardrobe with multiple pieces

All orders are processed within 1-2 business days with artisan packaging that respects traditional craftsmanship.

A: Once your order ships, you’ll receive a tracking number via email. You can track your package directly with the carrier (DHL, FedEx, or EMS). Our team carefully prepares each order understanding the cultural significance of these garments.

A: Each Echo Clothing piece is prepared with care by skilled artisans before being packaged with the respect traditional craftsmanship deserves. While we process orders within 1-2 days, international shipping times vary by destination. Our premium carriers ensure your cultural statement pieces arrive in perfect condition whether destined for a Miami celebration or London wedding.

A: We offer 15-day returns from the date of delivery because we want you to love your cultural fusion pieces. Items must be unworn, unwashed, and in original condition with all tags attached. Some restrictions apply to sale items and customized pieces.

A: Please email [email protected] within 15 days of receiving your order with:

• Your order number
• Photos of the items you wish to return
• Reason for return

We’ll provide return instructions. Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect.

A: Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method. You’ll receive an email confirmation when processed.

A: Our customer service team is available via email at [email protected]. We typically respond within 24-48 hours. For faster service, please include your order number if applicable.

A: Our studio is located at 4495 Brannon Avenue, Jacksonville, US 32207. While we don’t have a physical retail store open to the public, our global online presence allows us to serve fashion-forward women celebrating cultural heritage worldwide.